Terms of service


Last updated: September 3, 2026

1. Overview

This website is operated by Zwinaa. Throughout the website, the terms “we,” “us,” and “our” refer to Zwinaa. Zwinaa offers this website, including all information, features, products, and services available through it, to you conditioned upon your acceptance of these Terms of Service.

These Terms of Service apply to everyone who accesses or uses our website, including browsers, customers, and others who contribute content or interact with the website.

By visiting Zwinaa.com, creating an account, or purchasing a product from us, you agree to be bound by these Terms of Service and all policies referenced in them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree to these terms, please do not use the website.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

2. Eligibility and Account Information

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use the website.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity occurring through your account. You agree to provide current, complete, and accurate information and to update that information when necessary.

Please contact us promptly through the Contact Us page on our website if you believe your account has been accessed without authorization.

3. Products and Product Information

Zwinaa offers beauty, fragrance, haircare, self-care, and related products from various brands.

We make reasonable efforts to display product descriptions, sizes, colors, packaging, ingredients, prices, and images as accurately as possible. However, colors and other visual details may appear differently depending on your screen or device. Manufacturers may also update product packaging, labeling, ingredients, or designs without advance notice. As a result, the product received may have minor packaging differences from the product shown online.

Product availability and quantities may be limited. We may limit the number of products available to any person, household, geographic location, or order when reasonably necessary. We may also discontinue a product without notice.

Customers are responsible for reading product labels, ingredient lists, warnings, directions, and manufacturer information before using a product. Information on our website should not replace the instructions or warnings printed on the product or its packaging.

4. Beauty and Personal-Care Disclaimer

The content provided on Zwinaa.com is for general informational and shopping purposes only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences with beauty, fragrance, haircare, and self-care products may vary. We do not guarantee that a product will produce a particular result for every customer.

Before using a product, review its ingredients and instructions. If you have allergies, sensitivities, a medical condition, or concerns about whether a product is appropriate for you, consult a qualified healthcare professional. Consider conducting a patch test when appropriate. Stop using a product and seek suitable medical guidance if irritation or another adverse reaction occurs.

Zwinaa is not responsible for harm caused by use contrary to product instructions, failure to review ingredients or warnings, an undisclosed allergy or sensitivity, misuse, alteration, or improper storage, except where responsibility cannot legally be excluded.

5. Fragrance Information

Fragrance descriptions, including scent notes, intensity, longevity, projection, and overall impressions, are subjective and are provided to help customers understand the general character of a fragrance.

The way a fragrance smells or performs may vary based on skin chemistry, application, environment, storage, and personal perception. A fragrance description is not a guarantee that every customer will experience the product in exactly the same way.

6. Orders and Acceptance

Submitting an order does not automatically mean that we have accepted it. After an order is placed, we may review it for product availability, payment authorization, pricing accuracy, fraud prevention, and compliance with these Terms.

We reserve the right to refuse, limit, or cancel an order for legitimate business reasons, including:

  • A product being unavailable;

  • Incorrect product or pricing information;

  • Suspected fraud or unauthorized activity;

  • Payment authorization failure;

  • Delivery restrictions;

  • Unusually large quantities suggesting unauthorized resale; or

  • A violation of these Terms of Service.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the canceled portion of the order.

We may attempt to contact you using the information provided during checkout if we need additional information to process your order.

7. Billing and Customer Information

You agree to provide accurate, current, and complete billing, payment, shipping, and contact information for every purchase.

You are responsible for reviewing your shipping address before submitting your order. If you discover an error, contact us through our Contact Us page as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

You represent that you are authorized to use the payment method provided and authorize us and our payment processors to charge the total amount shown during checkout.

8. Prices, Taxes, and Payment

Unless otherwise stated, prices displayed on Zwinaa.com are listed in U.S. dollars.

Prices and promotions may change without notice. The price charged will generally be the price displayed at checkout when the order is submitted, subject to correction of clear typographical, technical, or pricing errors.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout when possible. Customers are responsible for any lawful taxes, duties, or charges associated with their purchase.

Discount codes and promotional offers:

  • May be limited to a particular period, customer, product, or order;

  • May not be combined unless expressly permitted;

  • Have no cash value;

  • Cannot be applied to previous purchases; and

  • May be changed or canceled when legally permitted, including in cases of error, misuse, or fraud.

9. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy, which is incorporated into these Terms by reference.

Processing and delivery estimates are estimates, not guarantees. Delivery may be affected by carrier delays, weather, incorrect addresses, service interruptions, holidays, or other circumstances outside our reasonable control.

Tracking information is generally provided after an order ships. Customers are responsible for monitoring tracking information and providing a secure delivery location.

If we cannot ship within the timeframe promised, we will address the delay in accordance with applicable law, which may include requesting consent to a revised shipping date or issuing a refund for the unshipped order.

Please review our Shipping Policy for complete information about processing, carriers, delivery, address problems, and delayed, lost, or damaged shipments.

10. Returns and Refunds

Returns, exchanges, damaged-product reports, cancellations, and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.

Eligible products may be returned within 14 days of delivery, subject to the eligibility requirements, exclusions, procedures, and conditions stated in that policy.

Because we sell beauty and personal-care products, certain opened, used, altered, or unsealed products may not be returnable for health, hygiene, or safety reasons, except where required by law or where the product arrived damaged, defective, or incorrect.

Please read the Return and Refund Policy before completing your purchase.

11. Reviews and User Content

If you submit a product review, photograph, comment, testimonial, suggestion, or other content to us, you represent that:

  • You created the content or have permission to submit it;

  • The content reflects your honest experience or opinion;

  • The content does not violate another person’s intellectual-property, privacy, publicity, or other rights;

  • The content is not knowingly false, deceptive, defamatory, threatening, obscene, or unlawful; and

  • You have disclosed any material relationship, compensation, free product, discount, or other incentive connected to the content.

You retain ownership of content you submit. However, you grant Zwinaa a nonexclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content in connection with operating and promoting our business, to the extent permitted by law.

We may moderate, decline, or remove content that violates these Terms, appears fraudulent, contains private information, is unrelated to the product, or is otherwise unlawful. We will not suppress a genuine review merely because it expresses a negative opinion.

12. Intellectual Property

The content on Zwinaa.com—including our store name, original text, graphics, website design, photographs created by us, logos, videos, and other original materials—is owned by Zwinaa or used with permission and is protected by applicable intellectual-property laws.

Brand names, product names, trademarks, packaging, photographs, and other materials belonging to manufacturers or third parties remain the property of their respective owners. Their appearance on our website does not imply sponsorship or endorsement beyond any actual business relationship.

You may use our website for personal, noncommercial shopping purposes. You may not reproduce, distribute, sell, modify, publish, scrape, or commercially exploit website content without authorization from the applicable rights holder.

13. Acceptable Use

You may not use our website or services:

  • For an unlawful, fraudulent, or deceptive purpose;

  • To violate applicable laws or regulations;

  • To infringe intellectual-property, privacy, or other legal rights;

  • To transmit malware, viruses, or harmful code;

  • To interfere with the website’s operation or security;

  • To collect information about others without authorization;

  • To submit false payment, identity, billing, or delivery information;

  • To engage in fraudulent chargebacks or payment disputes;

  • To place orders using automated systems without permission; or

  • To harass, threaten, discriminate against, or harm another person.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

14. Third-Party Services and Links

Our website may contain links to, or integrate with, services operated by third parties, including Shopify, payment processors, shipping carriers, analytics providers, social-media platforms, and other service providers.

We do not control every third-party website or service and are not responsible for its independent content, security, availability, privacy practices, or terms. Your use of third-party services may be governed by separate terms and policies.

A link to a third-party website does not necessarily mean that Zwinaa endorses everything offered or stated on that website.

15. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Please review the Privacy Policy to understand how information may be collected, used, stored, and shared. Certain features may also be subject to your privacy choices and the settings available through our website.

16. Website Availability and Accuracy

We try to keep Zwinaa.com accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability. We may correct errors and update information when reasonably necessary.

We are not obligated to update historical, general, or nonmaterial information except as required by law.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

We do not warrant that:

  • The website will always be uninterrupted, secure, or error-free;

  • Every product will meet every customer’s subjective expectations;

  • Every product description or image will be completely free of minor errors; or

  • Results obtained from using a product will be identical for every customer.

This section does not exclude product warranties provided by a manufacturer or rights and warranties that cannot legally be waived.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Zwinaa and its owners, employees, representatives, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from your use of the website or products purchased through it.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, personal injury caused by negligence, or any other liability that cannot legally be excluded or limited. Nothing in these Terms eliminates any nonwaivable consumer rights available under applicable law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Zwinaa and its owners, employees, representatives, contractors, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another party’s rights.

This provision does not apply to claims arising solely from Zwinaa’s own unlawful conduct, negligence, or breach of these Terms.

20. Changes to the Website and Terms

We may update our website, products, services, policies, and these Terms of Service when reasonably necessary.

The most current version of these Terms will be posted on this page with an updated effective date. Changes apply prospectively from the date they are posted unless applicable law requires otherwise.

Your continued use of the website following an update constitutes acceptance of the revised Terms. Material changes will not retroactively reduce rights connected to an order already completed unless permitted by law.

21. Suspension and Termination

We may suspend or terminate your access to the website if you materially violate these Terms, engage in fraudulent or unlawful conduct, threaten the security or operation of the website, or misuse our services.

Provisions that by their nature should survive termination—including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, and dispute provisions—will remain effective after termination.

22. Governing Law

These Terms of Service and any separate agreements through which we provide products or services will be governed by the laws of the State of Georgia and applicable federal laws of the United States, without regard to conflict-of-law principles.

Any legal proceeding that is not subject to another legally required forum will be brought in a court of competent jurisdiction in Georgia. This section does not prevent a customer from exercising consumer-protection rights or using a forum that cannot legally be waived under the laws applicable to that customer.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining Terms. The remaining provisions will continue in effect.

24. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later. Any waiver must be clear and applies only to the specific matter for which it was given.

25. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies displayed on the website, constitute the entire agreement between you and Zwinaa regarding your use of the website and purchases made through it.

26. Contact Information

Questions about these Terms of Service may be submitted through the Contact Us page at:

https://zwinaa.com/pages/contact

Website: https://zwinaa.com