Shipping policy

Shipping Policy

Last updated: September 2, 2026

Thank you for shopping with Zwinaa. We carefully prepare and ship each order so that your products arrive safely and as quickly as possible. This policy explains our processing times, shipping options, tracking procedures, and what to do if a shipment is delayed, damaged, or missing.

Order Processing

Orders are generally processed within 1–3 business days. Business days are Monday through Friday, excluding federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day. Processing time is separate from the estimated delivery time shown at checkout.

During holidays, promotional events, severe weather, or periods of unusually high order volume, processing may take slightly longer. If we expect a significant delay with your order, we will make a reasonable effort to contact you.

Order Confirmation

After placing your order, you should receive an order-confirmation message containing your order details. Please review this information carefully, including:

  • Your name
  • Shipping address
  • Products and quantities ordered
  • Selected shipping method

If you notice an error, please contact us immediately through the Contact Us page on our website. Once an order has entered processing or has been transferred to the shipping carrier, we may not be able to change or cancel it.

Shipping Destinations

We currently ship to the locations available during checkout. If your address or destination is not accepted at checkout, we may not currently offer shipping to that location.

Some products or shipping services may be unavailable for certain states, territories, PO boxes, military addresses, or other destinations because of carrier or product restrictions.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed. The cost may depend on:

  • The delivery address
  • Package weight and dimensions
  • Products included in the order
  • Selected shipping service
  • Available promotions or free-shipping offers

The complete shipping cost will be shown before you place your order. Any applicable free-shipping offer will also be displayed at checkout.

Estimated Delivery Times

Standard shipping generally takes approximately 3–7 business days after the order has been processed and shipped.

Delivery dates are estimates and are not guaranteed. The actual delivery time may be affected by the destination, carrier operations, holidays, weather, emergencies, address problems, or other circumstances outside Zwinaa’s reasonable control.

Processing and delivery times are separate. For example, an order may require up to three business days for processing before the estimated carrier delivery period begins.

Shipping Carriers

Zwinaa may use USPS, UPS, FedEx, or another suitable carrier to deliver orders. The carrier may be selected based on the package, destination, cost, and service availability.

We cannot guarantee that a specific carrier will be used unless that option is clearly offered and selected during checkout.

Tracking Your Order

Once your order has shipped, you should receive a shipping confirmation containing a tracking number or tracking link.

Tracking information may take up to 48 hours to appear or update after the carrier receives the package. A temporary lack of tracking movement does not necessarily mean that the package has been lost.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive the package.

Multiple or Separate Shipments

An order containing multiple products may occasionally arrive in more than one package. If your order is divided into separate shipments, you may receive more than one tracking number.

Receiving only part of an order does not necessarily mean that an item is missing. Please review all available tracking information before contacting us.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. This includes the correct:

  • Street number and street name
  • Apartment, suite, unit, or building number
  • City, state, and ZIP code
  • Recipient name

If you notice an address error after placing an order, contact us through our Contact Us page as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after processing has begun.

Zwinaa is not responsible for delivery problems caused by an incorrect, incomplete, or undeliverable address provided by the customer. If a package is returned to us for this reason, we will contact you to discuss reshipping or any available refund. Additional shipping charges may apply if you request that the order be shipped again.

Original shipping charges may not be refundable when a package is returned because of an address entered incorrectly by the customer.

Changes and Cancellations

We begin processing orders as soon as possible. If you need to change or cancel an order, contact us immediately through our Contact Us page.

We will make a reasonable effort to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing or been shipped.

If the order has already shipped, it will need to be handled according to our Return and Refund Policy after delivery.

Carrier Delays

After a package has been transferred to the carrier, its movement and delivery schedule are managed by that carrier. Delays can occur because of:

  • Severe weather
  • Holiday shipping volume
  • Transportation interruptions
  • Carrier staffing or operational issues
  • Incorrect or incomplete addresses
  • Local delivery restrictions
  • Emergencies or other circumstances outside our control

Zwinaa is not responsible for carrier delays, but we will make a reasonable effort to help you review the tracking information and determine the appropriate next step.

Tracking Has Not Updated

It is normal for tracking information to take some time to update. Packages may also travel between carrier facilities without receiving a scan at every location.

If your tracking has not updated for several business days or the estimated delivery date has passed, please contact the carrier first for the most current information. You may also contact us through our Contact Us page, and we will assist when possible.

A carrier investigation may be required before a package can be considered lost. Investigation times are determined by the carrier.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around entrances, porches, mailboxes, garages, and other secure delivery areas.
  3. Ask members of your household, building staff, or nearby neighbors whether they accepted the package.
  4. Allow until the end of the next business day, as some carriers may mark a package as delivered shortly before its actual arrival.
  5. Contact the shipping carrier and request additional delivery information.

If you still cannot locate the package, contact us through our Contact Us page. We will review the available information and help you determine whether a carrier inquiry or claim can be submitted.

A delivered status from the carrier does not automatically qualify an order for a refund or replacement. Each case will be reviewed based on the tracking history, delivery confirmation, address information, and carrier investigation.

Lost Packages

A package may be treated as lost when the carrier confirms that it cannot be located or when it meets the carrier’s requirements for a missing-mail or lost-package claim.

If you believe your shipment is lost, contact us through our Contact Us page and provide your order number. We may need to work with the carrier before determining whether a replacement, refund, or another resolution is available.

Please do not submit multiple claims for the same shipment, as this may delay the investigation.

Damaged Packages or Products

Please inspect your order shortly after delivery. If a product arrives damaged, leaking, broken, defective, or incorrect, contact us as soon as possible through our Contact Us page.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the affected product
  • Photographs of the shipping box or mailer
  • Photographs of the shipping label
  • Photographs showing any visible damage to the packaging

Please keep the product and its original packaging until we have completed our review. We may need this information to submit a claim to the carrier or determine the appropriate resolution.

Depending on the circumstances and product availability, an approved resolution may include a replacement, refund, store credit, or another reasonable solution.

Refused and Unclaimed Packages

If a customer refuses delivery or does not claim a package from the carrier, the shipment may be returned to Zwinaa.

Once the package is returned and inspected, we will determine whether a refund is available. Original shipping charges and any return-to-sender fees may be deducted where permitted. Products must be returned in a condition eligible for return under our Return and Refund Policy.

Returned-to-Sender Packages

A package may be returned to us because of an incorrect address, missing apartment number, failed delivery attempt, refusal, or failure to collect the shipment.

If this happens, we will contact you after the package is received. You may be asked to pay a new shipping charge if you want the order shipped again. If you prefer a refund, any refund will be handled according to our Return and Refund Policy.

Shipping Restrictions

Certain products may be subject to carrier, destination, or transportation restrictions. This may include products containing alcohol, aerosols, pressurized contents, fragrances, or other regulated materials.

Because of these restrictions, some products may:

  • Be limited to ground transportation
  • Take longer to arrive
  • Be unavailable for shipment to certain destinations
  • Require a different carrier or service

If we cannot legally or safely ship a product to your address, we may cancel the affected item and issue an appropriate refund.

Holiday and Promotional Periods

Processing and delivery may take longer during major holidays, sales, product launches, or other high-volume periods. We recommend placing time-sensitive orders early.

Zwinaa cannot guarantee arrival by a particular holiday, event, birthday, or other date unless a guaranteed delivery service is expressly offered.

Contact Us

If you have questions or concerns about your order or shipment, please contact us through the Contact Us page on our website.

When contacting us, please include your order number and a clear description of the issue. This will help us locate your order and assist you more efficiently.