Refund policy

14-Day Return and Refund Guarantee

Your satisfaction matters to us. If you are not satisfied with your purchase from Zwinaa, you may request a return within 14 days of receiving your order.

Our 14-Day Guarantee

Eligible purchases may be returned within 14 days of delivery for a refund to the original payment method.

We understand that beauty, haircare, and fragrance products sometimes need to be tried before you know whether they are right for you. A product may still qualify for return if it has been opened and reasonably tested. However, we cannot accept products that have been substantially used, intentionally damaged, altered, or returned with most of the contents missing.

Starting a Return

To request a return, contact us through our Contact page at https://zwinaa.com/pages/contact or email us at [CUSTOMER-SERVICE EMAIL].

Please provide:

  • Your name

  • Order number

  • Product being returned

  • Brief reason for the return

Photographs may be requested if an item arrived damaged, defective, leaking, missing, or incorrect.

Once your return request is approved, we will provide return instructions. Please do not send a return before contacting us.

Return Shipping

Zwinaa will provide a prepaid return shipping label for eligible returns within the United States.

Products must be packed securely before being returned. Whenever possible, please include the product’s original packaging.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible. We will work to resolve the issue through a replacement, refund, or another appropriate solution at no additional cost to you.

Refunds

After we receive and review your return, we will notify you about the refund. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been approved. Banks and credit-card providers may require additional processing time.

When the entire order is returned, the original standard shipping charge will also be refunded. Expedited shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.

Exchanges

If you would prefer a different product, please contact us. Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

Exceptions

The following items are not covered by the 14-day guarantee:

  • Gift cards

  • Products that have been substantially used or emptied

  • Products intentionally damaged or altered after delivery

  • Items purchased from another seller or website

  • Returns requested more than 14 days after delivery

  • Items marked “Final Sale” before purchase

These exceptions do not affect your rights when an item arrives damaged, defective, or incorrect.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will make every reasonable effort to cancel it before shipment.

If the order has already shipped, you may return it under our 14-day guarantee after it arrives.

Contact Us

If you have questions or need assistance with a return, please contact Zwinaa:

Website: https://zwinaa.com
Contact page: https://zwinaa.com/pages/contact
Email: [CUSTOMER-SERVICE EMAIL]